ISO 20000
IT service management standards for service providers
What you'll receive:
- Scored gap report showing your compliance level
- AI-generated findings prioritized by severity (Critical, High, Medium, Low)
- Actionable recommendations for each finding
- Professional PDF report for leadership and auditors
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Overview
ISO/IEC 20000 is the international standard for IT service management. It describes an integrated set of management processes which form a service management system (SMS). It is the formal standard against which organizations can be audited and certified with respect to their IT service management processes.
Key Features
Service management system requirements
Process-based approach to ITSM
Integration with business and customer requirements
Third-party certification available
Benefits
Demonstrates IT service management capability
Improves service quality and customer satisfaction
Reduces IT service costs
Supports continual service improvement
Who Should Use This Framework
IT service providers
Organizations seeking ISO 20000 certification
Companies implementing ITIL practices
Businesses requiring ITSM standards compliance
Sample Assessment Questions
Get a preview of the types of questions included in this assessment. Our comprehensive questionnaires help you identify gaps and strengthen your security posture.
Has your organization established a Service Management System (SMS) with defined scope?
Are service management processes documented, implemented, and maintained?
Do you conduct regular management reviews of the SMS effectiveness?
Are service requirements captured and agreed upon with customers?
Does your organization measure and monitor service management performance?
Note: These are just a few examples. The complete assessment includes comprehensive questions across all control areas, with AI-powered guidance to help you implement improvements.
Related Frameworks
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